Warranty Policy

At Roseelora, we are committed to providing high-quality women's sleepwear designed for comfort, relaxation, and everyday wear. Every product is carefully selected and inspected to ensure it meets our quality standards, so you can shop with confidence.

1. Warranty Coverage

All eligible products purchased directly from Roseelora are covered by a 30-day quality assurance warranty, beginning on the date your order is delivered.

This warranty covers manufacturing-related defects, including:

Manufacturing faults or production defects.
Loose, broken, or defective stitching and seams.
Faulty buttons, zippers, drawstrings, hooks, snaps, or other fasteners under normal use.
Fabric defects that affect the comfort, appearance, fit, or intended function of the sleepwear.
Defective waistbands, cuffs, straps, elastic sections, linings, or adjustable components.
Issues with prints, embroidery, lace, trims, piping, or decorative details resulting from manufacturing defects.
Products that arrive with damage caused during the manufacturing process.

2. Exclusions from Warranty Coverage

This warranty does not cover damage or deterioration resulting from:

Normal wear and tear through regular use.
Improper washing, drying, ironing, steaming, or garment care.
Shrinkage, fading, stretching, pilling, or colour transfer caused by failure to follow the care instructions.
Accidents, misuse, excessive force, improper handling, or unsuitable storage.
Damage caused by jewellery, sharp objects, pets, cosmetics, perfumes, chemicals, or other external factors.
Repairs, alterations, tailoring, or modifications carried out after delivery.
Incorrect sizing or changes in fit due to personal preference or body measurements.
Loss, theft, deliberate damage, or neglect.

3. How to Submit a Warranty Claim

If you believe your product has a manufacturing defect, please contact our customer support team within the applicable warranty period.

To help us assess your claim quickly, please provide:

Your order number.
A clear description of the issue.
Photographs showing both the complete product and the affected area.
Any additional information requested by our customer support team.

Once we have reviewed the information provided, we will notify you of the outcome.

4. Available Resolutions

If your warranty claim is approved, Roseelora may provide one of the following remedies, depending on the nature of the defect and product availability:

A replacement product.
A partial refund.
A full refund.
Store credit for a future purchase.
Another reasonable solution appropriate to the circumstances.

The final resolution will be determined after our review of the warranty claim.

5. Warranty Assessment Time

Warranty claims are generally reviewed within 3–5 business days after all requested information and supporting photographs have been received.

If your claim is approved, we will provide detailed instructions regarding the replacement, refund, store credit, or other applicable resolution by email.

6. Warranty Conditions

This warranty is available only to the original purchaser and applies exclusively to eligible products purchased directly from the official Roseelora website.

Proof of purchase may be required before a warranty claim can be processed. This warranty is non-transferable and does not apply to products purchased through unauthorised sellers or third-party marketplaces.

To the maximum extent permitted by applicable law, this warranty is limited to the remedies described in this policy and does not cover indirect, incidental, or consequential damages.

7. Product Care Recommendations

To help maintain the softness, comfort, appearance, and longevity of your sleepwear, we recommend the following care practices:

Always read and follow the care label before washing.
Wash with similar colours using cold or lukewarm water and a mild detergent.
Use a gentle machine cycle or hand wash delicate sleepwear.
Place lace, satin, silk, or embellished sleepwear in a laundry bag when machine washing.
Avoid bleach, harsh chemicals, and strong stain-removal products.
Do not wring, twist, or overstretch delicate fabrics.
Air dry whenever possible or tumble dry on a low heat setting if permitted by the care label.
Iron or steam only at the temperature recommended for the fabric.
Store your sleepwear neatly in a cool, clean, and dry place.
Fold delicate garments carefully or hang styles that benefit from maintaining their shape.

8. Contact Information

If you have any questions about this Warranty Policy or would like to submit a warranty claim, please contact us using the details below:

Store: Roseelora
Address: Via Remesina Interna 60, 41012 Carpi, Modena, Italy
Email: contact@roseelora.com
Phone: +39 4310371996
Business Owner: Sergio Boldrini