Legal notice
1. Introduction
Welcome to Roseelora. By accessing or using www.roseelora.com, including any associated webpages, products, or services, you agree to comply with these Legal Terms & Conditions, together with our Privacy Policy, Terms of Service, Shipping Policy, Return & Refund Policy, and any additional policies published on our website.
If you do not agree with these Legal Terms & Conditions, you should discontinue using our website and services.
2. Eligibility and Use of the Website
By using this website, you confirm that you have the legal capacity to enter into binding agreements under the laws applicable in your country of residence.
You agree to use this website only for lawful purposes and in full compliance with all applicable laws and regulations.
3. Intellectual Property Rights
Unless otherwise stated, all content available on the Roseelora website—including text, graphics, logos, product descriptions, icons, photographs, videos, website design, layouts, software, and other materials—is the property of Roseelora or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.
You may not copy, reproduce, republish, distribute, modify, transmit, or commercially exploit any content without our prior written permission.
4. Product Information
We make every reasonable effort to ensure that product descriptions, specifications, images, pricing, sizing information, colours, and availability are accurate and up to date.
However, occasional inaccuracies, typographical errors, pricing errors, or temporary omissions may occur. Roseelora reserves the right to correct errors, revise information, adjust prices, discontinue products, or limit product availability without prior notice where permitted by applicable law.
Actual product colours may vary slightly depending on your screen settings, display device, or lighting conditions.
5. Orders and Payments
By placing an order, you confirm that all information submitted is accurate, complete, and current, and that you are authorised to use the selected payment method.
We reserve the right to refuse, restrict, or cancel any order where we reasonably believe:
- Fraudulent or suspicious activity has occurred.
- Payment authorisation cannot be completed.
- Pricing, inventory, or technical errors exist.
- Products are unavailable due to stock limitations.
- The order violates applicable laws or these Legal Terms & Conditions.
Payments are securely processed through trusted third-party payment providers using encrypted technology. Roseelora does not store complete payment card information.
Unless otherwise stated, all prices displayed on our website are shown in Euro (€) and include applicable VAT where required by law.
6. Accepted Payment Methods
We accept major credit cards, debit cards, digital wallets, and other secure payment methods available during checkout.
The payment methods available may vary depending on your country or region.
7. Shipping and Delivery
Order processing times, estimated delivery periods, shipping costs, available destinations, customs information, and tracking details are described in our Shipping Policy.
Delivery estimates are provided for guidance only and are not guaranteed. Roseelora is not responsible for delays caused by customs authorities, shipping carriers, severe weather, transportation disruptions, public holidays, or other circumstances beyond our reasonable control.
8. Returns, Refunds and EU Right of Withdrawal
Returns, refunds, exchanges, cancellations, and our 60-day satisfaction guarantee are governed by our Return & Refund Policy.
If you are a consumer residing within the European Union, you may also benefit from the statutory 14-day right of withdrawal under applicable consumer protection legislation.
Where supported by your customer account, you may exercise your withdrawal right electronically by using the "Withdraw from Contract" option available within your customer account or order details page.
Submitting an electronic withdrawal request will generate an acknowledgement confirming receipt of your request.
Our commercial return policy is provided in addition to, and does not replace or limit, your statutory consumer rights.
9. Prohibited Activities
You agree not to:
- Use the website for unlawful or fraudulent purposes.
- Attempt to gain unauthorised access to our systems, servers, or data.
- Upload malware, viruses, or other harmful software.
- Disrupt the security, integrity, or functionality of the website.
- Copy, scrape, reproduce, or commercially exploit website content without authorisation.
- Use the website in any manner that could damage Roseelora or negatively affect other users.
10. Third-Party Services
Our website may utilise independent third-party providers, including payment processors, shipping companies, hosting providers, analytics platforms, marketing services, and other business partners.
These providers operate under their own terms and privacy policies. While we carefully select our partners, Roseelora is not responsible for interruptions, delays, or losses resulting directly from third-party services beyond our reasonable control.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Roseelora shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from the use of our website, products, or services.
Nothing in these Legal Terms excludes or limits liability where such limitation is prohibited by applicable law, including mandatory consumer rights.
Where liability cannot legally be excluded, our total liability shall not exceed the amount paid by the customer for the relevant order.
12. Force Majeure
Roseelora shall not be responsible for delays or failures resulting from circumstances beyond our reasonable control, including natural disasters, pandemics, severe weather, strikes, transportation disruptions, internet outages, government actions, war, civil unrest, or other force majeure events.
13. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, store, process, and protect your personal information.
By using our website, you acknowledge that your information will be processed in accordance with that policy.
14. Electronic Communications
By using our website or communicating with us electronically, you agree to receive communications from Roseelora electronically, including order confirmations, invoices, shipping updates, customer service responses, withdrawal acknowledgements, refund notifications, and other notices relating to your purchases.
15. Severability
If any provision of these Legal Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.
16. Governing Law
These Legal Terms & Conditions shall be governed by and interpreted in accordance with the laws of Italy, without prejudice to any mandatory consumer protection rights available under the laws of your country of residence where applicable.
17. Changes to These Terms
Roseelora reserves the right to update these Legal Terms & Conditions from time to time to reflect changes in our business operations, legal obligations, or website functionality.
The latest version will always be published on this page. Continued use of our website after changes become effective constitutes acceptance of the updated Legal Terms unless otherwise required by applicable law.
18. Contact Information
If you have any questions regarding these Legal Terms & Conditions, please contact us:
Store: Roseelora
Address: Via Remesina Interna 60, 41012 Carpi, Modena, Italy
Email: contact@roseelora.com
Phone: +39 4310371996
Business Owner: Sergio Boldrini