Privacy policy

Store Information

Store: Roseelora
Address: Via Remesina Interna 60, 41012 Carpi, Modena, Italy
Email: contact@roseelora.com
Phone: +39 4310371996
Business Owner: Sergio Boldrini

1. Information We Collect

When you browse our website, create an account, place an order, subscribe to our newsletter, or contact our customer support team, we may collect personal information required to provide our products and services effectively.

Personal Information: This may include your name, billing and delivery address, email address, telephone number, and any other information you voluntarily provide when communicating with us.

Payment Information: Payments are processed securely through trusted third-party payment providers. Roseelora does not store your complete credit or debit card details. Payment providers handle your payment information according to their own privacy policies and applicable security standards.

Order Information: We collect information relating to your purchases, including ordered products, shipping details, transaction history, returns, refunds, and customer support communications.

Technical Information: We may automatically collect information such as your IP address, browser type, operating system, device information, language preferences, pages visited, referring websites, and browsing activity through cookies and similar technologies.

2. How We Use Your Information

Your personal information may be used to:

Process and fulfill your orders.
Provide customer support and respond to inquiries.
Arrange shipment and delivery of your purchases.
Process payments securely.
Detect and prevent fraud or unauthorized activity.
Improve our website, products, and customer experience.
Comply with applicable legal and regulatory requirements.
Communicate important information regarding your orders.
Send promotional emails where you have provided consent or where permitted by applicable law.

3. Legal Basis for Processing (GDPR)

Where the General Data Protection Regulation (GDPR) applies, we process personal information on one or more of the following legal grounds:

Your consent.
The performance of a contract between you and Roseelora.
Compliance with legal obligations.
Our legitimate business interests, provided they do not override your fundamental rights and freedoms.

4. Sharing Your Information

We only share personal information when necessary to operate our business, provide our services, or comply with legal obligations.

Your information may be shared with:

Payment processing providers.
Shipping and courier partners.
Website hosting and infrastructure providers.
Analytics and performance monitoring services.
Email communication and customer support platforms.
Fraud prevention and security service providers.
Government authorities where disclosure is legally required.

All third-party service providers are expected to process your information securely and only for the purposes for which it has been provided.

5. Cookies and Similar Technologies

Roseelora uses cookies, pixels, and similar technologies to operate the website, remember your preferences, improve website performance, analyse traffic, enhance security, and personalise your shopping experience.

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Data Security

We implement appropriate technical, organisational, and administrative safeguards to help protect your personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

Although we apply industry-standard security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, complete transactions, comply with legal obligations, resolve disputes, enforce our agreements, and maintain business records where required by law.

8. International Data Transfers

Your personal information may be processed or stored in countries outside your country of residence by trusted service providers. Where required by law, appropriate safeguards are implemented to protect your personal information during international transfers.

9. Your Privacy Rights

Depending on your location and applicable legislation, you may have the right to:

Access your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Restrict or object to certain processing activities.
Withdraw consent where processing is based on consent.
Request a portable copy of your personal information.
Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at contact@roseelora.com.

10. Marketing Communications

If you choose to receive marketing communications from Roseelora, we may occasionally send newsletters, exclusive offers, product updates, and promotional content.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

11. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to delete it promptly.

12. Third-Party Websites

Our website may contain links to third-party websites for your convenience. Roseelora is not responsible for the privacy practices or content of external websites, and we encourage you to review their individual privacy policies before providing any personal information.

13. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, or website functionality. Any updates will be published on this page and become effective immediately upon posting unless otherwise required by applicable law.