Shipping policy
Store: Roseelora
Address: Via Remesina Interna 60, 41012 Carpi, Modena, Italy
Email: contact@roseelora.com
Phone: +39 4310371996
Business Owner: Sergio Boldrini
At Roseelora, we are committed to providing a reliable, transparent, and efficient shipping experience. This Shipping Policy explains how we process, dispatch, and deliver your orders, along with important information regarding shipping, tracking, customs, and your consumer rights.
1. Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next available business day.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.
2. Shipping Destinations & Estimated Delivery Times
Roseelora currently ships to multiple international destinations using trusted shipping and logistics partners.
- European Union & Switzerland: 8–10 business days
- United Kingdom: 6–10 business days
- South Africa: 8–12 business days
The delivery estimates above are approximate and may vary depending on customs clearance, local courier operations, weather conditions, public holidays, peak shipping periods, or other circumstances beyond our reasonable control.
3. Shipping Costs
- Free Standard Shipping: Available on qualifying orders over €30.
- Orders Below €30: Shipping charges are calculated automatically and displayed during checkout before payment is completed.
Where required by applicable law, prices displayed on our website include VAT.
4. Order Tracking
After your order has been shipped, tracking information will be sent to the email address provided during checkout.
You can use the tracking number provided to monitor your shipment throughout the delivery process.
If you have not received your tracking email within 48 hours after your order has been dispatched, please contact us at contact@roseelora.com.
5. Delivery Issues
If your shipment is delayed, lost, arrives damaged, or you experience another delivery-related issue, please contact us as soon as possible.
We will work with the shipping carrier to investigate the matter and provide an appropriate resolution whenever possible.
Roseelora cannot be held responsible for delays resulting from circumstances beyond our reasonable control, including but not limited to:
- Incorrect or incomplete shipping information provided by the customer.
- Courier delays or transportation disruptions.
- Customs inspections or clearance procedures.
- Extreme weather conditions.
- Natural disasters.
- Strikes or labour disruptions.
- Public holidays.
- Other events beyond our reasonable control.
6. Shipping Address Accuracy
Please carefully review your shipping information before completing your purchase.
If you notice an error after placing your order, contact us immediately at contact@roseelora.com. We will make every reasonable effort to update your address before your order is dispatched.
Once an order has entered processing or has been shipped, we may not be able to modify the delivery address.
7. Failed or Refused Deliveries
If a delivery cannot be completed because the address provided was incorrect or incomplete, the parcel was not collected, repeated delivery attempts were unsuccessful, or delivery was refused, the parcel may be returned to the sender.
Any reasonable shipping, return, handling, or redelivery costs may be charged to the customer or deducted from a refund where permitted by applicable law.
8. Returns and EU Consumer Rights
Our shipping terms are separate from your return and refund rights.
Roseelora offers a 60-day satisfaction guarantee on eligible purchases in accordance with our Return & Refund Policy.
If you are a consumer residing within the European Union, you may also benefit from the statutory 14-day right of withdrawal under applicable consumer protection legislation.
Where available, you may exercise your withdrawal right electronically by selecting the “Withdraw from Contract” option within your customer account or order details page.
After submitting an electronic withdrawal request, you will receive an acknowledgement confirming that your request has been received.
For complete information regarding returns, refunds, withdrawal rights, return shipping, and applicable exceptions, please refer to our Return & Refund Policy.
9. Customs, Duties and Import Taxes
Orders shipped internationally may be subject to customs inspections, import duties, taxes, handling fees, or other charges imposed by the destination country.
These charges, where applicable, are determined by local customs authorities and are the responsibility of the customer unless otherwise stated during checkout.
Roseelora does not control customs charges and cannot predict their amount.
10. Order Changes and Cancellations
If your order has not yet entered processing or been dispatched, you may request a modification or cancellation by contacting us or by using any cancellation option available within your customer account or order details page.
We will make reasonable efforts to process your request, but changes or cancellations cannot be guaranteed once fulfilment has begun.
After an order has been shipped, it can no longer be modified or cancelled and must follow our Return & Refund Policy if a return is requested.
11. Business Days
Business days refer to Monday through Friday, excluding public holidays.
12. Customer Support
If you have any questions regarding shipping, delivery, tracking, customs, or your order, our customer support team is available to assist you.
Store: Roseelora
Address: Via Remesina Interna 60, 41012 Carpi, Modena, Italy
Email: contact@roseelora.com
Phone: +39 4310371996
Business Owner: Sergio Boldrini